Partner programme/ hoop247 Platform
hoop247 — Partner Platform
Your entire washroom portfolio, in one place.
hoop247 is the purpose-built CRM we use to manage washroom service operations. As a partner, it's available to you — and it's designed around the way you actually work.
Built for washroom service providers
hoop247 was built from the ground up for the washroom hygiene service industry. It's not a generic CRM with a hygiene skin — it's a purpose-built platform that understands sites, units, service schedules, and consumable ordering.
Manage more, with less effort
When you're servicing washrooms across a portfolio of commercial sites, the admin load is significant. Every site has installed units to track, consumable schedules to manage, service records to maintain, and customers who need to know what's been done.
hoop247 brings all of that into a single platform. Your team can see every site, every installed unit, and every active service agreement without toggling between spreadsheets and emails.
Your customers can order directly
One of the most powerful features of the platform is direct customer ordering. Your clients can log in to a portal — branded with your identity — and place consumable orders tied to their installed products. Those orders come through to you, already matched to the correct SKUs and quantities.
This removes the friction from consumable reordering on both sides. Your customers don't need to call or email — and you don't need to manually process the order. It just happens.
Reporting that works
Account-level and portfolio-level reporting is built in. You can see what's been ordered, what's been serviced, and which accounts are due for a review — without pulling data from multiple sources.
Included in your partner agreement
Access to hoop247 is part of the partner programme. There's no separate licence fee for the platform itself.
Team access
Multiple users per partner account. Your service team, your admin, and your management can all have access at the appropriate level.
Customer portal
Your customers see a portal branded with your identity — not ours. To them, it's your ordering system.
Platform features
What you can do in hoop247
A rundown of the core platform capabilities available to partners.
Site management
Every customer site in one place. Address, contacts, installed units, service history, and active agreements.
Unit tracking
Log what's installed at each site — product, serial number, installation date, and consumable format.
Service scheduling
Set and track service schedules for each site. Your team sees what's due and what's been completed.
Consumable ordering
Order consumables directly through the platform, matched to installed units. Reorder from history in seconds.
Customer portal
Your customers access a portal branded with your identity to place consumable orders and view service records.
Warranty claims
Log faults against specific units, attach evidence, and track claim status — all without leaving the platform.
Portfolio reporting
Account-level and portfolio-level reporting. See what's been ordered, serviced, and where opportunities exist.
Team access
Multiple user levels for service techs, admin staff, and management — each with appropriate access permissions.
How partners use it
Day-to-day in the platform
New site onboarding
Add a new customer site, log which units have been installed, attach the service agreement, and set the consumable schedule. Takes a few minutes.
Servicing a site
Your tech logs the service visit on arrival, records consumables dispensed, flags any faults, and closes the job before they leave. The customer record updates automatically.
Raising a warranty claim
Fault logged against the specific unit at the specific site. Photos attached, fault described, claim submitted — all without leaving the app. Track status from the dashboard.
See hoop247 in action
We'll walk you through a live demo tailored to your business. See how it works for a portfolio the size of yours.
Request a demo