product & service
Alert Level Four
As you will now know, the Government has announced that from midnight on Wednesday 25th March New Zealand we will move to Alert Level 4 for four weeks.
As an essential service provider we will remain open. There will be some small changes to the way we operate.
We need to establish the level of support for hygiene products and services our customers will require in this period.
To assist us please indicate whether your site will be open during the lockdown by completing and submitting the form in the link below.
How will we be operating?
Servicing: Our service tech team nationwide will continue to provide your usual servicing if you remain open.
Orders: You can still place orders online through Hoop247.
Delivery: Our distributions centres nationwide remain operational as will our delivery partners. There may be some small delays in delivery times as we navigate our new working practices.
Stock levels: Our purchasing team are in daily contact with our suppliers to ensure our stock levels are maintained. At this stage we do not anticipate any shortfall in our core lines.
Phone lines: Business critical calls can still be made to 09 478 0200. These will divert to our relevant team members to assist you.
Account management: Your usual account manager will be available by phone and email but site visits are on hold.